This position has accountability for maintaining MRI devices throughout the system by serving as a magnetic resonance imaging service engineer, which includes providing service and support. This position performs inventory assessment/audits, equipment installations/de-installations, scheduled/preventive maintenance, and corrective maintenance according to hospital policies/procedures and industry-recognized standards. Maintains and documents all service events, performance tests and corrective maintenance that has been performed within the computerized maintenance management system. This position operates under minimal supervision of management.
Performs scheduled/preventive maintenance and quality assurance activities consistent with established organizational guidelines and procedures, as well as applicable regulatory standards, on assigned MRI technologies. Ensures activities are completed in a timely and efficient manner.
Performs support activities on MRI technologies, peripheral patient care equipment, medical communications equipment and personal computers from board/module level through operating systems and personal computer repair, requiring a thorough understanding of electronics theory and applications. Utilizes test equipment, industry standards and manufacturer literature to resolve complex service related issues to ensure technology meets the organizations clinical mission.
Responds to and resolves customer service problems by ensuring that clinical capability is restored in a timely fashion. This includes maintaining communication with all appropriate customers regarding the status of equipment repairs as well as proactively identifying and resolving technology issues when appropriate. Under general supervision, addresses all coordinated activities/schedules to ensure management of customer expectations.
Provides assigned service and support to external customers. This includes visiting customer sites and providing support on a regular basis.
Documents all work performed through the completion of service reports and supplemental productivity documentation in a timely and accurate manner. Monitors and maintains an accurate inventory of clinical equipment technologies, test equipment, tools and parts to ensure internal and external customer technology/operations are appropriately managed. This includes managing and maintaining the departments comprehensive library of technical literature.
Assists with equipment installations and project activities involving clinical equipment technology, medical communications technology, and clinical application networks.
Participates in and/or assists with development of departmental and hospital based continuous quality improvement initiatives.
Participates in maintaining and documenting all service events, performance tests and corrective maintenance activities that have been performed on assigned diagnostic imaging (DI) modalities.
Must possess a knowledge and understanding of biomedical and/or electronics as normally obtained through the completion of a bachelors degree in biomedical and/or electronics/electro-mechanical technology.
Must possess a valid drivers license and be eligible for coverage under the company auto insurance policy.
Must possess a strong knowledge and understanding in the service and support of MRI and other high-end diagnostic imaging technologies as typically achieved through five years of related experience and through OEM and ISO service training. Possess a strong knowledge and background in medical equipment service and operations as typically achieved through three years of progressively responsible experience in support of a medical technology service operations and/or program.
Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis. Must have a strong working knowledge of PC/LAN and data communications systems, and possess excellent oral, written and interpersonal skills to effectively interact with all levels within the organization, as well as external customers.
Bachelors degree in electronics engineering or related education and/or experience preferred.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.